Shipping policy
Shipment Processing Time
All orders at RudraGram are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days — please allow additional time in transit for delivery. If there is a significant delay in shipping your order, we will contact you via email or phone. You can also check your order status anytime at our customer care number +91-8193014001 (also available on WhatsApp).
Delivery Timeline
Orders within India are typically delivered in 3–5 working days. Heavier orders may take 1–2 additional working days depending on the courier company's policy. International orders typically take 15–20 working days.
Shipping Rates & Delivery Estimates
Shipping charges are calculated based on your order weight and delivery address, and will be displayed at checkout before you complete your purchase. Please note that delivery delays can occasionally occur due to factors outside our control (weather, courier delays, regional disruptions, etc.).
Shipment to Your Address
We ship across India and internationally. You can check out as a guest or create a RudraGram account — creating an account simply lets you save your address for faster checkout next time and track your order history, but it isn't required to place an order. You can update your shipping address anytime before your order ships by contacting our support team.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped, including your tracking number. The tracking link will typically be active within 24 hours. If you have an account, you can also view order and tracking details after logging in. For any updates, you can reach us via WhatsApp or our Contact Us page.
Customs, Duties, and Taxes
For international orders, any customs duties or taxes applied by the destination country's authorities are the responsibility of the customer and are not included in our shipping charges, as these vary by country and are outside our control.
Damaged or Lost Shipments
We pack every order carefully to minimize the risk of damage during transit. However, if your package arrives damaged, please:
- Check the package before accepting delivery, and avoid accepting it if the outer box appears visibly broken or tampered with.
- If you discover damage after opening the package, take photos of the product and packaging as soon as possible.
- Contact us within 48 hours of delivery at info@rudragram.com or +91-8193014001 with your order number and photos.
We will work with you to resolve the issue through a replacement or refund, in line with our Refund Policy. Please retain all packaging materials until the issue is resolved, as this may be needed to file a claim with our courier partner.
Contact Us
If you have any questions about your shipment, reach us at: Email: info@rudragram.com Phone: +91-8193014001 (also available on WhatsApp)