Privacy policy

Welcome to rudragram.com. At rudragram.com, we are committed to protecting your privacy because our customers are very important to us. This section pertains to the Privacy Policy of the website. Please note that our privacy policy is subject to change without prior notice, and you are encouraged to review it regularly.

PLEASE READ THE FOLLOWING TERMS OF OUR PRIVACY POLICY

PERSONAL INFORMATION COLLECTED

As a visitor, you can browse our website without disclosing who you are or revealing any personal information about yourself. When you submit your personal information to us, you are giving your consent to the collection, use, and disclosure of your information as set forth in this Privacy Policy. By accepting this privacy policy, you authorize rudragram.com to collect, store, and use any information that you provide on our website.

A user may need to provide certain information to: a) facilitate purchases and provide the services requested, b) confirm and track orders, c) respond to inquiries and requests, d) review personal information for errors, omissions, and accuracy, e) prevent and detect fraud or abuse, f) improve our website, services, product offerings, marketing and promotional efforts, and overall customer experience, g) identify product and service preferences, h) understand customer demographics, preferences, interests, and behavior, and contact you (via email, postal mail, or telephone) regarding products and services that we believe may be of interest to you.

We do not sell or use your personal information for anything other than transactions within our company. Contact information from the order form is used to send orders to our customers. Financial information collected is used to bill the user for products and services. If you provide us with your telephone number, you will only receive telephone contact from us regarding orders you have placed online, or from our shipping partner regarding delivery of your order.

Information collected includes:

  • All information entered by you on our website, such as your name, address, contact number, email ID, chat history, and any other information sent via email to our email ID.
  • Information collected by means of cookies installed on your device.
  • Information such as the IP address of your device, the server from which you are accessing our website, details of the web browser and operating system used, and the date, time, and location of your access to our website.

COOKIES

Cookies are small pieces of information saved by your browser onto your device. Cookies are used to record various aspects of your visit and help rudragram.com provide you with uninterrupted service. rudragram.com does not use cookies to save personal information for outside uses. Our cookies do not contain any personally identifying information, but they do enable us to provide features and store items in your shopping cart. Most web browsers automatically accept cookies, but you can usually change your browser settings to prevent this. You will need to accept cookies to use most features of our store, including placing items in your shopping cart and completing a purchase. We use the information we collect about you only to process orders and to provide you with a seamless shopping experience.

We have implemented Google Analytics features based on Display Advertising (Google Display Network Impression Reporting, Double Click Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting). Visitors can opt out of Google Analytics for Display Advertising and customize Google Display Network ads using Google's Ads Settings.

We use trusted third-party service providers to perform certain services on our behalf, including shipping, payment processing, data storage/management, web hosting, web analytics, fulfillment, assembly, marketing, and emailing. We use first-party cookies (such as Google Analytics cookies) and third-party cookies (such as the Double Click cookie) together to report how ad impressions and interactions with these ad services relate to visits to our site.

These service providers only receive personal information necessary to perform their functions and are not authorized to use it for any other purpose.

In order to use this website, visitors are not required to complete any form or provide any information — all forms are optional. Providing additional information helps us offer a more personalized experience but is not required.

Compliance with Law and Fraud Protection: You authorize us to use and disclose any information, including personal information, that we deem necessary, in our sole discretion, to comply with applicable law, regulation, legal process, or governmental request, and to investigate, prevent, or take action regarding illegal activity, suspected fraud, or situations involving a potential threat to personal safety, or as otherwise required by law.

We value your comments, testimonials, suggestions, and feedback, which help us improve our website, products, and services.

No services on this website are directed toward children. rudragram.com does not knowingly collect personal information from children or sell products to children.

USE OF INFORMATION COLLECTED

RudraGram owns all information collected via the website or applications installed on it. This information is used to contact you about the website and related news and services; monitor and improve the website; calculate visitor numbers and geographic locations; and update you on special offers, including via email. You may unsubscribe from such emails at any time.

Some of your information may be shared with third parties who need access to it to fulfil your order — such as courier companies, credit card processing companies, and vendors — solely to enable them and RudraGram to perform their duties. RudraGram does not allow unauthorized persons or organizations to use any information we collect from you through this website. However, RudraGram is not responsible for information collected, shared, or used by any third-party website due to your browser settings.

RudraGram reserves the right to share your personal information to comply with subpoenas, court orders, or other legal processes, which may occur without notice to you.

RudraGram may share aggregate, non-identifying information such as demographics and website usage statistics with sponsors, advertisers, or other third parties (excluding RudraGram's marketing partners and network providers). When this type of information is shared, such parties do not have access to your personal information. When you contact RudraGram via chat or email, we reserve the right to use your email ID for marketing communications; you can unsubscribe at any time.

This website may contain links to other websites. Once you leave our website, you are subject to the privacy policy of that other website, and this Privacy Policy no longer applies.

BY USING THIS WEBSITE, YOU SIGNIFY YOUR AGREEMENT TO THE TERMS OF THIS PRIVACY POLICY. RUDRAGRAM.COM RESERVES THE RIGHT, IN ITS SOLE DISCRETION, TO CHANGE, MODIFY, ADD, OR DELETE PORTIONS OF THIS PRIVACY POLICY AT ANY TIME.

If you have any questions about this Privacy Policy, please feel free to contact us through our website or write to us at info@rudragram.com.

SAFE TECHNOLOGY

rudragram.com uses the RazorPay payment gateway to process credit card, debit card, and other online payments. RazorPay uses industry-standard encryption technologies to keep your personal and financial information secure — all data, including card number, name, and address, is encrypted so it cannot be read as it travels across the internet. All customer data we collect is protected against unauthorized access.

SITE SECURITY

All our employees take your personal information seriously and are required to follow our security policies. Access to member personal information is limited to key management personnel. Login credentials are protected, and our web security is reviewed on a monthly basis. Your personal password is never visible to any of our employees, as it is stored in encrypted form.

Conflict Resolution: We are committed to resolving disputes within 24–48 working hours. If a problem arises with an order or any other transaction, you may contact us via phone or email, and we will respond within 24 hours.

Contact Information

If you have any questions or suggestions regarding our privacy policy, please contact us:

Phone: +91-8193014001 Email: info@rudragram.com