Refund policy

At RudraGram, we want you to be confident in every purchase. This policy covers two situations: (1) returns for damaged, defective, or incorrect items, and (2) cancellations of orders already placed. Please read the relevant section below.

1. Returns for Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered:

  1. Contact us within 7 days of delivery at info@rudragram.com or +91-8193014001, with your order number and photos of the product and packaging.
  2. Once verified, we will arrange a replacement or a full refund, at your preference, subject to the product being unused and in its original packaging (where applicable).
  3. Approved refunds will be processed within 5 working days to your original payment method.
  4. For guidance on what to do if your package arrives visibly damaged, see our Shipping Policy.

Note: Since Rudraksha, gemstones, and similar natural materials can have minor natural variations, small differences in size, color, or texture from the product photo are not considered defects.

2. Order Cancellations

We understand that plans can change after placing an order. Cancellation terms differ depending on whether your order was prepaid or Cash on Delivery (COD), and how far along the order is.

Prepaid Orders

  • Refunds for approved cancellations are processed within 5 working days.
  • Cancelling within 24 hours of placing a prepaid order: refunded with a 3% deduction, to cover payment gateway charges that are not refunded to us.
  • Cancelling after the order has shipped: refunded with a deduction covering the shipping and return-shipping cost, plus the 3% payment gateway charge.
  • Cancelling more than 24 hours after shipping: refunded with a deduction of 50% of the order amount (capped at ₹1000), to cover shipping costs already incurred for an order that will not be delivered.
  • Cancelling after the order has reached your delivery location or is out for delivery: a deduction of up to ₹1000 will apply to cover shipping and handling costs already incurred, with the remainder refunded.
  • If a delivery cannot be completed after 3 genuine delivery attempts because we're unable to reach you, the order will be marked RTO (Return to Origin) and will not be reshipped. In this case, the order amount will not be refunded, as the shipping and handling costs have already been incurred on a non-deliverable order. Repeated instances of undeliverable orders may result in restrictions on future Cash on Delivery orders for that account.

Cash on Delivery (COD) Orders

  • An order will be treated as cancelled if you don't confirm it when contacted, or if the contact number or address provided is invalid.
  • You can cancel a COD order at no cost any time before it ships, or within 24 hours of placing it.
  • Cancelling after the order has shipped, or more than 48 hours after requesting cancellation, may result in COD being temporarily unavailable for your account for a period (typically one to three months, depending on frequency). You will still be able to place prepaid orders during this time, subject to the standard cancellation terms above.
  • If a COD delivery cannot be completed after multiple genuine delivery attempts, the order will be cancelled and returned to origin (RTO).

We reserve the right to review accounts with repeated cancellations or failed deliveries and may, at our discretion, place reasonable restrictions on future order types for that account. We'll always try to resolve delivery issues directly with you first before any such restriction applies.

Contact Us

For any questions about a return, refund, or cancellation, reach us at: Email: info@rudragram.com Phone: +91-8193014001