Terms of Service

These Terms of Service ("Terms") govern your access to and use of rudragram.com (the "Website") and any purchase you make through it. RudraGram ("we", "us", "our") is an online store offering Rudraksha, gemstones, malas, yantras, kavach, and related spiritual products. By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. Acceptance and Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, products, or legal requirements. Updated Terms will be posted on this page with a revised "last updated" date. Continued use of the Website after changes are posted constitutes your acceptance of the revised Terms. We recommend checking this page periodically.

2. Who Can Use This Website

You must be at least 18 years old, or the age of majority in your jurisdiction, and capable of entering into a legally binding contract to make a purchase on this Website. If you are under 18, you may browse the Website only with the involvement of a parent or guardian.

3. Products, Pricing, and Availability

• All products listed are subject to availability. We reserve the right to limit quantities, discontinue a product, or correct pricing errors at any time before an order is confirmed.
• Prices are listed in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes as shown at checkout.
• Product images are for representation purposes. Since many of our products (such as Rudraksha and gemstones) are natural materials, minor variations in size, color, or texture between the image and the actual item you receive are normal and do not indicate a defect.
• Where a product is described as "certified," "lab-tested," or "energized/blessed," the applicable certificate or description will be made available on the product page or with the shipment, as specified.

4. Orders and Payment

• Placing an order through the Website constitutes an offer to purchase, which we may accept or decline (for example, in cases of pricing errors, suspected fraud, or stock unavailability).
• We accept payments via [RazorPay / other listed payment methods] and Cash on Delivery (COD) where available. COD availability may vary by location and order value.
• You are responsible for providing accurate billing, shipping, and contact information. We are not liable for delivery failures caused by incorrect information provided by you.

5. Shipping and Delivery

• Shipping timelines vary by product, location, and courier partner, and are estimates rather than guarantees. Please refer to our Shipping Policy for details.
• Risk of loss and title for products pass to you upon delivery to the shipping carrier, except where applicable Indian consumer protection law provides otherwise.

6. Returns, Refunds, and Cancellations

Returns, exchanges, and refunds are governed by our Refund Policy. Please review it before placing an order. Products must generally be returned in their original condition and packaging within the stated return window to be eligible.

7. Nature of Spiritual and Astrological Content

RudraGram sells physical spiritual products and may also publish informational content (such as blog articles) describing the traditional, cultural, and spiritual beliefs associated with these products (for example, beliefs about specific Rudraksha mukhis or gemstones). This content reflects traditional and spiritual beliefs, not scientific or medical claims, and outcomes are not guaranteed. It is not a substitute for professional medical, legal, financial, or psychological advice. Any astrological consultation services, if offered, are for guidance purposes only and are not a guarantee of any specific outcome.

8. Account Registration (if applicable)

If you create an account on the Website, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at info@rudragram.com if you suspect unauthorized use of your account.

9. Acceptable Use

You agree not to:

• Use the Website for any unlawful purpose or in violation of any applicable law;
• Attempt to gain unauthorized access to the Website, other users' accounts, or our systems;
• Post or transmit any content that is unlawful, harassing, defamatory, obscene, or otherwise objectionable;
• Use the Website to send spam, chain messages, or unsolicited commercial communications;
• Interfere with the proper functioning of the Website.

10. Intellectual Property

All content on this Website — including text, product descriptions, images, videos, logos, and graphics — is owned by RudraGram or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from this content without our prior written permission.

11. Disclaimers

The Website and its content are provided "as is" and "as available." While we take care to ensure accuracy, we do not warrant that product descriptions, pricing, or other content on the Website is complete, reliable, current, or error-free. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, regarding the Website and products, except as required by Indian consumer protection law.

12. Limitation of Liability

To the extent permitted by applicable law, RudraGram's total liability to you for any claim arising from your use of the Website or a purchase will not exceed the amount you paid for the relevant product or order. We are not liable for indirect, incidental, or consequential damages, except where such limitation is not permitted under applicable Indian law (including the Consumer Protection Act, 2019).

13. Indemnification

You agree to indemnify and hold RudraGram harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your violation of these Terms or misuse of the Website.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to applicable consumer protection provisions allowing you to approach a forum closer to your residence, any disputes will be subject to the exclusive jurisdiction of the courts of [insert your registered business city, e.g., Jaipur, Rajasthan].

15. Grievance Officer

In accordance with applicable Indian law, including the Information Technology Act, 2000 and rules made thereunder, the details of the Grievance Officer are:

Name: Manish Sharma Email: grievance@rudragram.com Address: 8193014001

(This section must be completed with a real, named individual — this is typically a legal requirement, not optional boilerplate.)

16. Contact Us

For questions about these Terms, please contact us at: Email: info@rudragram.com Phone: +91-8193014001