शुल्क वापसी की नीति

At RudraGram, we want you to be confident in every purchase. This policy covers returns, cancellations, and exchanges. Please read the relevant section below.

1. Returns for Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered:

1. Contact us within 7 days of delivery at info@rudragram.com or +91-8193014001, with your order number and photos of the product and packaging.
2. Once verified, we will arrange a replacement or a full refund, at your preference, subject to the product being unused and in its original packaging (where applicable).
3. Return shipping for verified damaged, defective, or incorrect items will be arranged and paid by RudraGram. We will schedule a reverse pickup or provide instructions for the return.
4. Approved refunds will be processed within 5 working days to your original payment method. For COD orders, refunds will be made via UPI or bank transfer to the details you provide.
5. You will receive an email/SMS confirmation with a reference number once your refund or replacement is initiated, so you can track its status.
6. For guidance on what to do if your package arrives visibly damaged, see our Shipping Policy.

Note: Since Rudraksha, gemstones, and similar natural materials can have minor natural variations, small differences in size, color, or texture from the product photo are not considered defects.

Mandatory Video Verification for Returns

To ensure a smooth and transparent return process, the following video verification is compulsory whenever an item is being sent back to us:

1. While packing the return: You must record an unedited video of the item(s) being packed into the return box, and send it to us on WhatsApp (+91-8193014001) before or at the time of handing over the package to the courier.
2. While we open the return: When your return package reaches our facility, we will open it on video as well, and this video will be shared with you as proof of what was received.
3. If the item is missing: If, upon opening your return package, the product is not found inside (empty box, wrong item, or item missing), no refund or replacement will be issued for that return. The unboxing video will be provided to you as evidence.
4. Video validity: The video must be a single, continuous, unedited recording from start to finish (no cuts, pauses, or splicing). Edited, trimmed, or staged videos will not be accepted as valid proof.
5. Video not provided: If the packing video is not shared with us before/at the time of handover to the courier, we will be unable to process the return, and the return will not be accepted.
6. Original packaging and tags: Along with the video, the returned item must include its original packaging, tags, invoice, and any accessories it came with. Returns missing these may be rejected.
7. Refund timeline post-verification: Once the unboxing video confirms the item is correctly received, we will initiate your refund/replacement within 2 working days, in addition to the standard processing time mentioned above.

This step is mandatory for all returns and helps protect both you and us in case of any discrepancy during transit.

Damage During Return Transit

If a return package is damaged in transit while being shipped back to us (i.e., after it leaves your hands in good condition, as shown in your packing video), this will be handled as a courier-related issue and will not affect your refund eligibility, provided your packing video clearly shows the item in good condition at the time of packing. We recommend using adequate packaging and, where possible, the courier partner we suggest to minimize this risk.

2. Change of Mind / Non-Returnable Items

Because of the sacred and personal nature of our products:

• Products that have been used, worn, or energized cannot be returned or exchanged for reasons of change of mind, personal preference, or belief-related concerns.
• Returns and refunds for such reasons are only accepted if the item is damaged, defective, or incorrect (see Section 1).
• Please review product descriptions, size guides, and images carefully before ordering. Our support team is happy to help you choose before you buy — contact us at info@rudragram.com or +91-8193014001.

3. Exchanges

• Exchanges (e.g., for size or design) are accepted only where the item received is damaged, defective, or incorrect, and are subject to stock availability of the requested alternative.
• If your preferred exchange item is unavailable, we will offer a full refund instead.

4. Order Cancellations

Cancellation terms differ depending on whether your order was prepaid or Cash on Delivery (COD), and how far along the order is.

Prepaid Orders

• Refunds for approved cancellations are processed within 5 working days.
• Cancelling within 24 hours of placing a prepaid order: refunded with a 3% deduction, to cover payment gateway charges that are not refunded to us.
• Cancelling after the order has shipped: refunded with a deduction covering the shipping and return-shipping cost, plus the 3% payment gateway charge.
• Cancelling more than 24 hours after shipping: refunded with a deduction of 50% of the order amount, capped at a maximum of ₹1000 — whichever is lower, to cover shipping costs already incurred for an order that will not be delivered.
• Cancelling after the order has reached your delivery location or is out for delivery: a deduction of up to ₹1000 will apply to cover shipping and handling costs already incurred, with the remainder refunded.
• If a delivery cannot be completed after 3 genuine delivery attempts because we're unable to reach you, the order will be marked RTO (Return to Origin) and will not be reshipped. In such prepaid RTO cases, the order amount will be refunded after deducting shipping and return-shipping costs already incurred; the remainder will be credited within 5 working days. Repeated instances of undeliverable orders may result in restrictions on future Cash on Delivery orders for that account.

Cash on Delivery (COD) Orders

• An order will be treated as cancelled if you don't confirm it when contacted, or if the contact number or address provided is invalid.
• You can cancel a COD order at no cost any time before it ships, or within 24 hours of placing it.
• Cancelling after the order has shipped, or more than 48 hours after requesting cancellation, may result in COD being temporarily unavailable for your account for a period (typically one to three months, depending on frequency). You will still be able to place prepaid orders during this time, subject to the standard cancellation terms above.
• If a COD delivery cannot be completed after multiple genuine delivery attempts, the order will be cancelled and returned to origin (RTO), and no refund is applicable since no payment was collected.

We reserve the right to review accounts with repeated cancellations or failed deliveries and may, at our discretion, place reasonable restrictions on future order types for that account. We'll always try to resolve delivery issues directly with you first before any such restriction applies.

5. International Orders

• International orders are handled on a case-by-case basis. Please contact us via WhatsApp before placing an order for shipping timelines and costs.
• Return/refund eligibility for international orders follows the same terms as Section 1, but the customer is responsible for any customs duties, taxes, or international return shipping costs unless the item is confirmed damaged, defective, or incorrect.
• Refunds for international orders are processed in INR to the original payment method; currency conversion differences due to exchange rate fluctuations are not covered by RudraGram.

6. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, if you are not satisfied with the resolution provided, you may contact our Grievance Officer:

Name: [Manish Sharma] Email: info@rudragram.com Phone: +91-8193014001 Response Time: We aim to acknowledge grievances within 48 hours and resolve them within 30 days.

7. Governing Law

This policy is governed by the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.

8. Policy Updates

RudraGram reserves the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page along with the updated "Last Updated" date below. We encourage customers to review this policy periodically.

Last Updated: September 15, 2025

Contact Us

For any questions about a return, refund, or cancellation, reach us at: Email: info@rudragram.com Phone: +91-8193014001