शिपिंग नीति

Shipment Processing Time

All orders at RudraGram are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days — please allow additional time in transit for delivery. If there is a significant delay in shipping your order, we will contact you via email or phone. You can also check your order status anytime at our customer care number +91-8193014001 (also available on WhatsApp).

Customized orders (e.g., personalized malas, custom kavach, or made-to-order items) require 2 additional days for processing, over and above the standard 1–3 business day processing time, to allow for preparation and quality checks.

Delivery Timeline

Orders within India are typically delivered in 5–7 working days. Heavier orders (above 2 kg) may take 1–2 additional working days depending on the courier company's policy. International orders typically take 15–20 working days.

Shipping Rates & Delivery Estimates

Shipping charges are calculated based on your order weight and delivery address, and will be displayed at checkout before you complete your purchase. Please note that delivery delays can occasionally occur due to factors outside our control (weather, courier delays, regional disruptions, etc.).

Shipment to Your Address

We ship across India and internationally. You can check out as a guest or create a RudraGram account — creating an account simply lets you save your address for faster checkout next time and track your order history, but it isn't required to place an order. You can update your shipping address anytime before your order ships by contacting our support team.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped, including your tracking number. The tracking link will typically be active within 24 hours. If you have an account, you can also view order and tracking details after logging in. For any updates, you can reach us via WhatsApp or our Contact Us page.

Failed Delivery Attempts & RTO

If a delivery cannot be completed after multiple genuine delivery attempts (because we're unable to reach you, or the address/contact details provided are invalid), the order will be marked RTO (Return to Origin) and will not be reshipped. This may also affect eligibility for Cash on Delivery on future orders. For full details on delivery attempts, RTO handling, and related refund terms, please see our Refund Policy.

Customs, Duties, and Taxes

For international orders, any customs duties or taxes applied by the destination country's authorities are the responsibility of the customer and are not included in our shipping charges, as these vary by country and are outside our control.

Damaged or Lost Shipments

We pack every order carefully to minimize the risk of damage during transit. However, if your package arrives damaged, please:

  1. Check the package before accepting delivery, and avoid accepting it if the outer box appears visibly broken or tampered with.
  2. If you discover damage after opening the package, take photos of the product and packaging as soon as possible. Wherever possible, we recommend recording an unedited unboxing video as well, as this can help speed up verification.
  3. Contact us within 7 days of delivery at info@rudragram.com or +91-8193014001 with your order number and photos (and video, if available).

We will work with you to resolve the issue through a replacement or refund, in line with our Refund Policy, including the mandatory video verification steps required for the return process. Please retain all packaging materials until the issue is resolved, as this may be needed to file a claim with our courier partner.

Contact Us

If you have any questions about your shipment, reach us at: Email: info@rudragram.com Phone: +91-8193014001 (also available on WhatsApp)

Last Updated: September 15, 2025