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Frequently Asked Questions (FAQs)

Explore our Frequently Asked Questions section for quick and detailed answers to the queries you might have. From product details, payment, and shipping to returns and account management, find instant solutions and guidance to enhance your shopping experience. Our FAQs are designed to provide you with a seamless and supportive customer journey, ensuring all your questions are addressed promptly and effectively.

How to Order?
You can purchase almost anything these days on an online shopping platform; all you have to do is go to the site, search for the item, put it to your cart, Select buy now, Choose the payment method, enter your delivery information if necessary, and confirm the transaction, and you’re done.
What information should I input when ordering?
When you place an order, there are many facts you must provide, such as your phone number, email address, Shipping Address.
Can I cancel my order?
Yes, you can cancel your order, but you'll need to act quickly and check the specific cancellation policy of our store. If the order status is already "Shipped," cancellation may no longer be possible, and you might have to opt for a return instead.
How to contact customer service?
You can contact customer service by visiting our store's "Contact Us" or "Help" page. There, you should find options such as an email address, phone number, or live chat feature to connect with a customer service representative.
What payment methods can I use?
You can pay using whatever method you like, including credit card, debit card, Google Pay, PhonePay, UPI and cash on delivery
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
Can I return a product?
In the event of a return, you may only return the goods within 14 days according to the firm’s policy; beyond 14 days, you are not permitted to submit a return appeal.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.