Explore our Frequently Asked Questions section for quick and detailed answers to the queries you might have. From product details, payment, and shipping to returns and account management, find instant solutions and guidance to enhance your shopping experience. Our FAQs are designed to provide you with a seamless and supportive customer journey, ensuring all your questions are addressed promptly and effectively.
You can purchase almost anything these days on an online shopping platform; all you have to do is go to the site, search for the item, put it to your cart, Select buy now, Choose the payment method, enter your delivery information if necessary, and confirm the transaction, and you’re done.
Yes, you can cancel your order, but you'll need to act quickly and check the specific cancellation policy of our store. If the order status is already "Shipped," cancellation may no longer be possible, and you might have to opt for a return instead.
You can contact customer service by visiting our store's "Contact Us" or "Help" page. There, you should find options such as an email address, phone number, or live chat feature to connect with a customer service representative.
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
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